Privacy Policy

Learn how we collect, use, and protect your data.

Executive Summary

MYELAI provides an advanced AI-powered business optimization platform that helps organizations transform uncertainty into opportunity. We understand that sharing business data requires significant trust. Our privacy commitment focuses on three fundamental principles:

First, we protect your business intelligence. Your proprietary information remains yours, secured through enterprise-grade protections that keep your competitive advantages safe. Second, we maintain complete transparency about how our AI systems use your data, with strict controls over data usage and model training. Third, we employ a security-first architecture specifically designed for sensitive business data protection.

This privacy policy details how we implement these principles. For privacy questions, contact us at connect@myelai.io.

1. Personal Data We Collect

We collect the following categories of personal data:

1.1 Information You Provide

When you use our Dendron platform, we collect:

Business account information including your name, email address, and payment details when you register for our service. This information is essential for providing your access and processing payments.

Business operational data including process workflows, metrics, KPIs, and technology infrastructure details when you use our optimization features. This data enables our AI systems to generate valuable insights for your business.

Communication records including your messages and feedback when you interact with our support team or provide platform feedback. This helps us improve our service and assist you effectively.

1.2 Automatically Collected Information

Our systems automatically collect:

Technical data including your IP address, browser type, device information, and access times when you use our platform. This information helps us maintain service security and improve performance.

Usage information including feature utilization, AI interaction patterns, and implementation progress metrics. This data helps us enhance our platform and provide better recommendations.

Performance metrics including system response times, error rates, and optimization results. This information enables us to maintain service quality and improve outcomes.

1.3 AI Training Data

Our AI models are trained using:

  • Publicly available information from approved sources
  • Licensed datasets from reputable providers
  • Anonymized usage patterns that cannot identify specific users
  • De-identified metrics that help improve general platform capabilities

2. How We Use Your Information

2.1 Core Service Delivery

We use your information to:

  • Provide our AI-powered optimization platform and generate business insights
  • Process your subscription payments and maintain your account
  • Deliver technical support and platform updates
  • Monitor and improve service performance
  • Generate implementation recommendations

2.2 Service Enhancement

We analyze aggregated, anonymized data to:

  • Enhance our AI capabilities and recommendation accuracy
  • Develop new optimization features
  • Improve platform performance and reliability
  • Strengthen security measures and protections
  • Update our business intelligence systems

2.3 Security and Compliance

We use information to:

  • Prevent unauthorized access and fraud
  • Protect platform security and integrity
  • Comply with legal requirements
  • Enforce our terms of service
  • Maintain regulatory compliance

3. Data Sharing and Protection

3.1 Limited Information Sharing

We share information only:

  • With service providers who help operate our platform
  • When required by law or legal process
  • To protect rights and safety
  • With your explicit consent
  • During corporate transactions

3.2 Security Measures

We protect your data through:

  • Enterprise-grade encryption for data in transit and at rest
  • Continuous security monitoring and threat detection
  • Regular security audits and penetration testing
  • Incident response procedures
  • Comprehensive disaster recovery capabilities

4. Data Retention

4.1 Active Accounts

We retain your data throughout your active subscription to provide our service and maintain platform functionality.

4.2 Account Closure

Upon account closure:

  • We retain data for 30 days to enable recovery if needed
  • We provide data export options upon request
  • We securely delete your information after the retention period
  • We maintain minimal records required by law

5. Your Privacy Rights

5.1 Core Rights

You can:

  • Access your stored information
  • Request data export in standard formats
  • Update your account information
  • Delete your account and associated data
  • Control AI training opt-in preferences

5.2 California Residents

California residents have additional rights under the CCPA including:

  • Right to know what personal information we collect and share
  • Right to delete personal information with certain exceptions
  • Right to opt-out of personal information sales
  • Right to non-discrimination for exercising these rights

5.3 European Economic Area Users

If you're in the EEA, you have rights under GDPR including:

  • Right to access and port your personal data
  • Right to rectify incorrect information
  • Right to erase your personal data
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent

6. International Data Transfers

When we transfer data internationally, we implement appropriate safeguards including:

  • Standard contractual clauses approved by regulatory authorities
  • Data processing agreements with service providers
  • Security measures meeting international standards

7. Changes and Updates

We may update this policy to reflect:

  • Service and feature changes
  • Legal and regulatory requirements
  • Security practice improvements
  • Industry-standard evolution
  • Platform enhancement needs

We'll notify you of significant changes through our platform or via email.

8. Contact Information

Privacy Questions: connect@myelai.io

9. Governing Law

This policy is governed by Florida law. Any disputes shall be resolved in Florida courts.

By using MYELAI's services, you acknowledge reading and agreeing to this privacy policy.

Last Updated: November 28, 2024