Terms and Conditions

Please read our terms of service carefully.

Thank you for choosing MYELAI! These Terms and Conditions ("Terms") form a binding agreement between you and MYELAI ("MYELAI," "we," "us," or "our"), a Florida company, and govern your use of our Dendron platform, along with any associated software applications and websites (collectively, our "Services").

1. Who We Are and What We Do

MYELAI empowers organizations to thrive through technological disruption with our advanced business optimization platform. Our mission is to transform how businesses navigate operational complexity and drive measurable profitability improvements. We deliver this through Dendron, our AI platform that analyzes like a COO and guides like your most dedicated consultant.

Please read our Privacy Policy, which describes how we collect and use personal information.

2. Services Overview

Our Services transform uncertainty into measurable financial results by providing AI-driven intelligence that delivers actionable insights in hours rather than months. Through our Context Intelligence Engine, we help you transform your business operations into a masterpiece of efficiency, diagnose inefficiencies and quantify savings rapidly, and provide clear, actionable implementation plans backed by data-driven insights. Our parallel process intelligence delivers AI-powered simultaneous analysis of your value streams and technology landscape, enabling you to make talent, AI, and technology decisions with confidence.

3. Your Agreement with MYELAI

By using our Services, you agree to these Terms. If you don't agree, please don't use the Services. If you're using the Services on behalf of an organization (such as your employer), you represent that you have the authority to bind that organization to these Terms.

3.1 Eligibility and Registration

You must be at least 18 years old to use our Services. When you register for an account, you agree to provide accurate, current, and complete information. You're responsible for maintaining the security of your account and for all activities that occur under it. Contact us immediately if you notice any unauthorized access.

3.2 Business Accounts

If you use an email address owned by an organization, your account may be added to that organization's enterprise account with us. We'll provide notice to facilitate the transfer unless your organization has already informed you that it may monitor and control your account.

4. Service Plans and Pricing

4.1 Dendron Analyze ($24.99/month)

Our entry-level plan for individuals includes:

  • Business Assessment capabilities
  • Process Mapping functionality
  • Process Data Collection tools
  • Analysis features
  • 10 project limit
  • 250 monthly message limit

4.2 Dendron Optimize ($99.99/month)

Our intermediate plan includes:

  • Everything in Analyze
  • Advanced Process Optimization
  • 20 project limit
  • 1,000 monthly message limit

4.3 Dendron Pro ($199.99/month)

Our advanced plan includes:

  • Everything in Optimize
  • Implementation Routing & Planning
  • Optimal Integration Matching
  • 40 project limit
  • 2,000 monthly message limit

4.4 Payment Terms

All subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method on a recurring basis. Fees are non-refundable except where required by law. We'll provide at least 30 days' notice before implementing any fee changes. You may cancel your subscription at any time through your account dashboard, and your access will continue until the end of your current billing period.

5. Using Our Services

5.1 Permitted Use

You may access and use our Services to optimize your business operations, analyze processes, implement improvements, and drive measurable financial results. Our Services must be used in compliance with these Terms and applicable laws.

5.2 Usage Restrictions

You may not:

  • Use our Services to develop competing products
  • Attempt to reverse engineer our Services
  • Access Services through automated means without permission
  • Bypass any rate limits or restrictions
  • Share your account access with others
  • Use our Services for any illegal or harmful activities
  • Extract data except as permitted by these Terms
  • Use outputs to harm others or spread misinformation

6. Content and Outputs

6.1 Your Content

You retain ownership of any content you provide to our Services ("Input"). By submitting Input, you grant us permission to use it to provide and improve our Services. You represent that you have all necessary rights to share your Input with us.

6.2 Service Outputs

Our Context Intelligence Engine generates responses based on your Input ("Output"). You should understand that:

  • Outputs require independent verification
  • Our technology continues to evolve and improve
  • Similar Outputs may be provided to other users
  • Implementation success depends on various factors
  • Results may vary based on circumstances

6.3 Training and Improvement

We may use anonymized Input and Output to improve our Services, unless you opt out. Your feedback helps us enhance our platform for all users, and you agree we may use it without restriction.

7. Privacy and Security

We implement enterprise-grade security measures including encryption, access controls, regular audits, and continuous monitoring. While we maintain strong security practices, no system is completely secure. We process your information in accordance with our Privacy Policy and applicable data protection laws.

8. Service Evolution

We continuously enhance our Services to provide greater value. We may add or modify features, adjust limits, or update functionality. For material changes that could impact your use, we'll provide advance notice when possible.

9. Warranties and Liability

9.1 Service Warranty

We warrant that we will provide the Services using reasonable care and skill. However, we make no guarantees about specific outcomes or results.

9.2 Disclaimer

THE SERVICES ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

9.3 Liability Limitation

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

  • The amount you paid for the Service during the 12 months before the liability arose
  • $100

10. Dispute Resolution

10.1 Initial Resolution

We aim to resolve concerns directly. Please contact us first to discuss any issues. If we cannot resolve matters informally within 30 days, the following provisions apply.

10.2 Binding Arbitration

Any disputes will be resolved through binding arbitration in Florida. You agree to waive your right to court proceedings, except for matters that qualify for small claims court.

10.3 Individual Claims

Claims must be brought individually, not as part of a class action. Each dispute will be considered on its specific facts and circumstances.

11. General Provisions

11.1 Updates to Terms

We may update these Terms to reflect changes in our Services, legal requirements, or business needs. We'll provide notice of material changes, and your continued use indicates acceptance.

11.2 Assignment

You may not transfer these Terms without our written permission. We may assign our rights to an affiliate or successor.

11.3 Governing Law

These Terms are governed by Florida law. Any proceedings must be brought in Florida courts.

12. Contact Information

For support and legal matters: Email: connect@myelai.io

Location: Florida, United States

By using our Services, you acknowledge reading, understanding, and agreeing to these Terms.

Last Updated: November 28, 2024